Operational ownership
Refunds and payouts are visible in the product and backoffice, but decisioning and reconciliation belong to controlled operational queues.
Use help content to point users to the correct path instead of recreating operations logic in docs.
Common questions
Can the help site resolve a payout issue?
No. The help surface explains the path; the operational decision remains in the backoffice.
Where do contact requests land?
They are forwarded into the app support intake pipeline and then triaged by backoffice.